- For each item
below, click on the drop-down menu to make your selection. For
easy navigation, use the Tab Key.
Importance
Satisfaction
1. On-time
delivery performance
2. Prompt
notification of service problems
3. Prompt
resolution of service problems
4. Number of
service failures
5. Equipment
availability if applicable
6. Condition
of equipment if applicable
7. Number of
cargo claims if applicable
8. Number of
rating and/or billing errors
9. Cost
competitiveness
10. Driver
professionalism if applicable
11. Management
professionalism
12.
Administrative professionalism
13.
Accessibility of sales force
14. Overall
satisfaction with Falcon Transport
How well does Falcon Transport perform
compared to similar organizations? Is Falcon's performance inferior,
similar, or superior to others?
15. On-time
delivery
16.
Communication
17. Customer
service
18. Cost
Please
rate the following questions for likeliness on a scale of 1 to 5.
19. How likely
are you to continue doing business with Falcon Transport? --
20. How likely
is it that you would recommend Falcon Transport? ----
Do you
have any additional comments about Falcon Transport? Please enter your
thoughts:
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permission to Falcon Transport to use my testimonial in any print or
online marketing:
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us with future customer surveys, please enter additional contact
information in the space provided below (contact name, title, email
address, phone number and fax number).
