Falcon Transport

- Customer Satisfaction Survey -

Please enter your Company Name:

On a scale of 1 to 5, please rate the following factors with regard to their importance to your company and to determine your level of satisfaction with our services.

Importance:	Satisfaction:
1= not at all important	1= completely dissatisfied
2= slightly important	2= somewhat dissatisfied
3= somewhat important	3= neither satisfied nor dissatisfied
4= very important	4= somewhat satisfied
5= extremely important	5= completely satisfied

- For each item below, click on the drop-down menu to make your selection. For easy navigation, use the Tab Key.
	Importance	Satisfaction
1. On-time delivery performance
2. Prompt notification of service problems
3. Prompt resolution of service problems
4. Number of service failures
5. Equipment availability if applicable
6. Condition of equipment if applicable
7. Number of cargo claims if applicable
8. Number of rating and/or billing errors
9. Cost competitiveness
10. Driver professionalism if applicable
11. Management professionalism
12. Administrative professionalism
13. Accessibility of sales force
14. Overall satisfaction with Falcon Transport

How well does Falcon Transport perform compared to similar organizations? Is Falcon's performance inferior, similar, or superior to others?

15. On-time delivery
16. Communication
17. Customer service
18. Cost

Please rate the following questions for likeliness on a scale of 1 to 5.

19. How likely are you to continue doing business with Falcon Transport? --
20. How likely is it that you would recommend Falcon Transport? ----

Do you have any additional comments about Falcon Transport? Please enter your thoughts:

I grant permission to Falcon Transport to use my testimonial in any print or online marketing:

To assist us with future customer surveys, please enter additional contact information in the space provided below (contact name, title, email address, phone number and fax number).

Thank you for completing our survey!

Falcon Transport Co.

Quality Department

4944 Belmont Avenue

Youngstown, Ohio 44505

Phone: 330-793-1345

Fax: 330-793-2159

Falcon Transport 2008