Frequently Asked Questions: 

1.       Where do I scan the documents? The documents can be scanned at any PILOT, LOVE’S, Bosselman’s, Town Pump, and 20+ independent locations.  As truck stops are added to the network, they will be shown on www.TransfloExpress.com.

2.       Will I have to do the scanning? NO.  The attendant has been trained to do it for you.  All you have to do is present the documents in the correct order, facing the right direction, unfolded, and without staples or paper clips.

3.       When can I scan? As quickly as you can after you deliver. 

4.       What do I have to scan?  Cover sheet with each order,  bill of lading, delivery receipt, scale ticket , gate pass, Canadian manifest, Lumper receipt

5.       Should I scan my logs?   No do not scan your logs.  They will be discarded and you will be charged a fee for the transaction.

6.       What about violations/tickets? No, you will be charged a fee for the transaction..

7.       What if the documents are too large for the scanner?   Most scanners will accept documents up to 10 x 14. If the trip has documents larger that 10 x 14, call your driver manager for instructions.

8.       What do I do with the documents once they are scanned?  Keep all original documents for a minimum of 60 days.

9.       What if the company can’t read the document? Be sure to write your order number on the receipt.  Do not write over any information on the receipt.  Keep the receipt in case you are asked for the original.  Billing documents will be addressed on an as-needed basis.

10.    Will the truck stop ask me any questions? Only if the barcode does not identify the correct carrier.  As long as the Trip Sheet is scanned first, the bar code on the trip sheet will route the documents back to us.

11.    Do I have to pay for this service? No money will be requested of you at the truck stop.  TRANSFLO Express^® bills us directly.

12.    Do I get a receipt?   You will get a receipt that will looks like the example below:

 .

13.    How do I know the company received the  paperwork? You can view your images for 14 days on the Internet by logging on www.TransfloExpress.com.  Once there, click on the link at the top that says “View Documents”.  You simply type the confirmation number from your receipt into the boxes provided and press enter.  When the screen appears with the confirmation number, you should see “DELIVERED” beside it.  This means it has been delivered to the image system at the corporate office.  You may also view the documents from this screen.

14.    Who do I call if I have problems? If you have any problems that cannot be resolved at the truck stop, call your driver manager.  Be sure and have as much information as possible, including the store location, name of cashier, and the date and time to help get the problem resolved as quickly as possible.  If you do scan something, the confirmation number is also helpful.

15.    How do I arrange the paperwork?  First, make sure that all pages are facing the same direction.  Then stack your documents in the following order:  Cover Sheet, Delivery Receipt, Bill of Lading, ( If received) Scale Ticket, Gate Pass, Lumper Receipt, and Canadian Manifest

16.    What is the last date and time I can scan my documents to be paid?  Your

Paperwork must be scanned no later than Close of Business at 17:00 hours on

Friday, to make payroll cutoff.

17.    Where do I get cover sheets if I run out?  You can get cover sheets at any  Falcon            

Terminal or download a copy from Falcon’s website at www.Falcontransport.com

DO NOT MAKE COPIES OF COVER SHEET.

Reminder:  Loads scanned without cover sheet will be disregarded and you will not be paid.                You will be charged for the transaction.

Ford Avon Lake shuttles & GM Shuttles, or GM dedicated drivers are not to Use this service.     Shuttle drivers and GM dedicated drivers are to continue turning their paperwork in the                same manner as in the past.